WinZO Privacy Policy: Data Collection & Usage Practices

winzo privacy policy

Review the WinZO Privacy Policy to understand your data rights and our practices for handling personal information on the platform.

1. Introduction

Welcome to WinZO Games Private Limited (“WinZO,” “we,” “us,” or “our”). This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of the WinZO app, website, and related services (collectively, the “Platform”).

This prvacy policy is designed to ensure you understand our practices regarding your data in compliance with applicable laws. By downloading the WinZO app, creating an account, or using our services, you consent to the collection, storage, processing, and transfer of your personal information as described in this Privacy Policy.

2. Information We Collect

To provide you with a seamless experience on our Platform, which includes access to over 100+ WinZO games and exclusive video content, we collect the following categories of information:

A. Information You Provide Directly:

Account Information: Your mobile number, email address, name, date of birth, gender, and photograph when you register or update your profile.
Verification Information: Copies of government-issued identification (such as PAN card, Aadhaar card, passport, or driver’s license) and proof of address documents as required by our Know Your Customer (KYC) and anti-fraud policies.
Financial Information: Details necessary to process deposits and withdrawals, including UPI IDs, Paytm/PhonePe numbers, bank account details, and wallet information. We do not store complete debit/credit card details on our servers.
Communications: Records of your interactions with our customer support team via chat, email, or phone.
Content: Any content you generate or share on the Platform, including in-app chat messages, feedback, and contest submissions.

B. Information Collected Automatically:

Device & Technical Information: IP address, unique device identifiers (IMEI), device model, operating system, browser type, mobile network information, and hardware settings.
Usage & Gameplay Data: Information about your interactions with the WinZO app, including games played, session duration, features used, in-game purchases, transaction history, and preferences.
Location Data: Approximate location data derived from your IP address to determine your state/country for regulatory compliance and service personalization. We do not collect precise GPS location without your explicit consent.
Cookies & Similar Technologies: We use cookies, log files, and tracking pixels to analyze trends, administer the site, track user movements, and gather broad demographic information for aggregate use.

3. How We Use Your Information

We use the collected information for legitimate business purposes, including:

  • To Provide and Maintain Services: To create and manage your account, enable gameplay, process transactions, distribute winnings, and deliver video content.
  • For Verification and Security: To verify your identity (KYC), prevent fraudulent activities, cheating, money laundering, and protect the integrity of our WinZO games and Platform.
  • To Improve User Experience: To personalize your experience, recommend WinZO games or content, troubleshoot technical issues, and conduct data analytics to improve our services and develop new features.
  • For Communication: To send you service-related announcements (e.g., transaction confirmations, policy changes), respond to your inquiries, and (with your consent) send promotional offers, bonuses, and updates featured in WinZO News. You can opt-out of marketing communications at any time.
  • For Legal & Compliance Purposes: To comply with legal obligations, resolve disputes, enforce our Terms of Service, and protect the rights, property, or safety of WinZO, our users, or others.

4. How We Share Your Information

We do not sell your personal data. We may share information in the following limited circumstances:

  • With Service Providers: Trusted third-party vendors who perform services on our behalf, such as payment processing, data analytics, cloud hosting, KYC verification, customer support, and marketing. These partners are contractually bound to protect your data.
  • For Legal and Safety Reasons: To comply with a legal obligation, subpoena, or request from law enforcement or government authorities; to investigate potential violations of our terms; or to protect against harm to the rights, property, or safety of WinZO, our users, or the public.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • With Your Consent: For any other purpose disclosed to you prior to you providing the information, with your explicit permission.

5. Data Security

We implement robust technical and organizational security measures designed to protect your data from unauthorized access, alteration, disclosure, or destruction. These include:

  • Encryption: Use of industry-standard TLS/SSL encryption for data transmission.
  • Access Controls: Strict internal data access policies and role-based access controls.
  • Secure Storage: Data stored on secure, access-controlled servers with firewall protection.
  • Regular Audits: Periodic security assessments and vulnerability testing.

While we strive to protect your information, no electronic transmission or storage method is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal compliance purposes). When we no longer need to process your data, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal data. As an Indian user, you can:

Access and Correction: Review and update your account information directly in the WinZO app settings.
Opt-Out of Marketing: Unsubscribe from promotional emails by clicking the “unsubscribe” link or by adjusting your notification preferences in the app.
Data Deletion: Request deletion of your account and associated data by contacting customer support. Note that we may retain certain information as required by law.
Grievance Redressal: Lodge a complaint regarding your data by contacting our Grievance Officer (details below).

8. Third-Party Links

The WinZO app or communications may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policy of any third-party sites you visit.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We will notify you of significant changes by updating the “Last Updated” date, posting a notice within the WinZO app, or through other communication channels. Your continued use of the Platform after such changes constitutes acceptance of the updated Privacy policy.

By using WINZO, all users are deemed to have read, understood, and accepted the terms of this Privacy Policy.

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